Berwick
Berwick

View of Berwick Town hall clock

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Berwick
Berwick

View of Berwick Town hall clock

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COMPREHENSIVE MEDICAL CARE

for adults and children

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Union Brae Opening Hours:

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

8:30am – 6:00pm

8:30am – 6:00pm

8:30am – 6:00pm

8:30am – 6:00pm

8:30am – 6:00pm

CLOSED

CLOSED

Access Your

Info Online:

 

Prescription Refills
Appointments

New Patient?

There are 7 GP Link workers 2 of whom are based in our area, who work for Well Up North, which is our Primary Care Network here in Northumberland. We also have an additional Link Worker who specialises in dementia.

Their  role is to support you with your health and wellbeing, focusing on wider social needs that may be affecting your health, rather than medical needs. You can refer yourself, or someone else can refer you, for example, your GP or nurse. Usually they would arrange a face-to-face meeting to have a chat about what they can do for you – luckily they are still able to support you even during lockdown by arranging telephone or video call consultations.

Click the link below to discover more about how they can help you:

https://www.england.nhs.uk/personalis.../social-prescribing/

Audiology Appointments

From the 10th June 2019 to make an appointment with the hearing aid clinic you will have to ring the Audiology Department at Freeman Hospital direct on 0191 2231043. Freeman have asked for all telephone calls to be handled by their specialist team of audiologists to ensure the patients are all booked into the correct appointment slots. Union Brae have welcomed this decision as it frees up the telephone system for our patients to get through to speak to our staff. You will still be seen at Union Brae Surgery in Berwick but we are no longer booking the appointments.

How to get online access

This can be either via the NHS app on your smartphone (https://www.nhs.uk/nhs-services/online-services/nhs-app/),  or through the online access system please contact the surgery for more information. Using the online access frees up our telephone lines for urgent calls. Through the online system you can access your test results, and order medication.

If you are feeling unwell click the image below and it will take you to the NHS choices page which contains loads of information and advice on many different medical issues.
 

NHS
#SpeakUp healthwatch

Click the image above to access the annual health watch survey.  

Latest News:

CQC Report

Care Qaulity Commission, Union Brae and Norham Practice, CQC overall rating, good, 10 July 2019, see the report

Carers Homepage

Carers Northumberland
One you couch to 5K

The One You Couch to 5k app has been designed to get you off the couch and running in just 9 weeks. There is now a choice of 5 trainers to support and motivate you every step of the way, telling you when to walk and when to run. Click the image above to download or to get more information about it.

Appointments can be made in person,
by telephone or through a the eConsult system.

 

Appointments can be made in person, by telephone or through a the eConsult
system.

 

We offer a range of Face to face, telephone or video consultation appointments. All patients will be given a telephone slot to speak to a doctor in the first instance, the doctor will then ask you to attend for a face to face appointment , or arrange a video consultation, or arrange for a referral or medication to be issued  whichever is appropriate.

 

Our appointment system enables you to book a routine appointment in advance up to two weeks with a doctor. We also have emergency appointments available each day for people who have an urgent problem. These appointments cannot be pre-booked and we cannot guarantee which doctor you will see.

 

We try to make sure you get the treatment you need as soon as possible. Emergencies will be dealt with immediately and other urgent problems will be seen on the same day, though you may need to see another doctor.

 

For less serious problems we will offer you the earliest available appointment with a doctor, advanced nurse practitioner or practice nurse.

 

If you feel your problem cannot wait for a routine appointment, please inform the reception staff when booking.

Please notify us if you change your address or telephone number 

When you make an appointment you will receive two text messages, one after you have made the appointment and another before your appointment time. Please make sure we have your correct mobile telephone number for this service.

Appointment System

 

 

Healthwatch.jpg

Here to Hear - at our new monthly drop-in sessions

 

From September we'll be holding monthly drop-ins in all five local council areas of the county. These drop-in sessions are a chance for residents to tell us about their experiences of NHS and social care services and use our Signposting and Information Service. Call in at one of the venues below, or if you'd prefer to make a specific appointment for one of the sessions, please get in touch.

If you can't make one of the drop-in sessions or would prefer to speak to us via Zoom, please come along to our new monthly online drop-in. We may invite special guests to some of these online sessions to talk about specific issues and services, so keep an eye on our website and social media for details. 

  • The Hub, Cramlington NE23 6US: First Wednesday of the month starting 1 September, 11.00am - 1.00pm

  • Haltwhistle Leisure Centre NE49 9DP: First Friday of the month starting 3 September, 11.00am - 1.00pm

  • North Northumberland Voluntary Forum, Berwick TD15 1NG: Second Wednesday of the month starting 8 September, 10.00am - 12.00pm

  • Buffalo Community Centre, Blyth NE24 1LL: Third Tuesday of the month starting 21 September, 9.45am - 11.45am

  • Northumberland County Blind Association, Morpeth NE61 1TD: Fourth Wednesday of the month starting 22 September, 11.00am - 1.00pm

  • Online Zoom drop-in: Second Friday of the month starting 10 September, 1.00pm - 2.00pm.

We are conscious that some patients registered at Union Brae and Norham Surgery may be affected by current events in Afghanistan.  Union Brae and Norham Surgery is accredited by the Royal College of General Practitioners as one which specialises in the care of military veterans and their families. All the team have been trained in the care of military veterans and their families. If recent events have affected you and you wish to seek help, please come forward.

NHS 111 

The free number to call when you have an urgent healthcare need. It directs you to the right local service, first time. It is available across the whole of England making it easier for you to access urgent healthcare services when you need medical help fast.

Call 111 when it's less urgent than 999

Tell us what you think

about our service

For comments on all aspects of the surgery please email us using:

 

NORCCG.unionbraea84044@nhs.net

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